Subscription, Cancellation & Refund Policy

These terms apply to recurring Monthly Mail subscriptions and prepaid gift subscriptions purchased from Your Little Reminder.

Monthly billing & automatic renewal

A regular Monthly Mail subscription is a recurring monthly subscription. New subscribers are charged when they place their order. Orders completed by 11:59 p.m. Central Time on the 15th receive that month’s mailing. Orders placed after that cutoff begin with the following month’s mailing.

After the first order, your subscription will automatically renew on the 15th of each month using the payment method provided at checkout until you cancel. We plan to send an upcoming-renewal reminder approximately five days before each scheduled charge.

It is your responsibility to keep your payment method and mailing address current.

Cancellations

You may cancel at any time by writing to us at hello@yourlittlereminder.com. If we provide a self-service subscription-management link, you may also use that link to cancel.

To avoid the next renewal charge, complete your cancellation by 11:59 p.m. Central Time on the 14th. If payment has already been processed on the 15th, that paid Monthly Mail will still be prepared and sent, and the cancellation will prevent future renewal charges.

Canceling a subscription does not automatically refund a payment that has already been processed.

Mailing schedule

We prepare one Monthly Mail batch each month. Paid orders received by the monthly cutoff will be placed in the mail within three business days after the 15th—generally by the 20th.

Business days do not include weekends or postal holidays. Mailing and delivery times may vary depending on USPS and circumstances outside our control; we cannot promise a specific delivery date.

Address changes

Subscribers are responsible for providing an accurate and complete mailing address.

Submit address changes by 11:59 p.m. Central Time on the 15th for that month’s mailing. Changes received after the cutoff may not take effect until the following month.

Your Little Reminder is not responsible for mail sent to an incorrect or outdated address provided by the subscriber.

Gift subscriptions

Gift subscriptions will be paid in full at checkout for the selected one-, three-, six-, or twelve-month term. The recipient will never be charged.

Gift subscriptions expire automatically after the purchased number of mailings and do not renew automatically. We may invite the purchaser to buy another gift near the end of the term, but no additional charge will occur without a new purchase.

Refund policy

Because each Monthly Mail package is prepared specifically for its recipient, payments are generally non-refundable once preparation has begun or the package has been mailed, except where otherwise required by law.

If you do not receive your monthly letter, please contact us at hello@yourlittlereminder.com within 30 days of the mailing date so we can review the situation.

While Your Little Reminder cannot guarantee delivery times or be responsible for delays or loss caused by USPS or other circumstances outside of our control, we want every subscriber to have a positive experience. If a mailing issue occurs, we will review the circumstances and, when appropriate, may offer a replacement mailing, account credit, or another reasonable resolution at our discretion.

Failed payments

If a recurring payment cannot be processed, the payment provider may retry the charge and send instructions for updating the payment method.

Monthly Mail will not be prepared until payment succeeds. A subscription may be paused or canceled if payment remains unsuccessful.

Changes to your subscription

Your Little Reminder reserves the right to update subscription pricing, policies, or other terms when necessary. Subscribers will be provided notice of material changes when appropriate.

Contact us

For questions regarding your subscription, cancellations, address changes, or delivery concerns, please write to hello@yourlittlereminder.com.

Thank you for being part of Your Little Reminder — for every season of life.